Repair Technician

About the Role

The Repair Technician is a full-time, on-site role based in Bengaluru at iFixIndia’s Apple service centers. This role involves diagnosing hardware and software issues in Apple devices, performing component-level repairs, and conducting thorough testing to ensure devices meet quality standards before return to customers.

Key Responsibilities

• Diagnosing hardware and software issues in Apple devices (iPhone, iPad, MacBook, iMac).
• Performing component-level repairs.
• Conducting thorough testing to ensure quality standards are met.
• Handling routine equipment maintenance.
• Documenting repair activities.
• Following established processes to maintain repair speed and quality.
• Communicating clearly with service advisors or customers about issues and repair status.
• Maintaining a clean and organized workstation.
• Adhering to safety and ESD (electrostatic discharge) protocols.

Requirements & Tech Stack

• Strong technical skills in appliance and electronic device repair, with experience working on smartphones, laptops, or similar devices.
• Ability to maintain equipment and tools effectively, including routine checks, calibration, and basic preventive maintenance.
• Proficiency in troubleshooting hardware and software issues, performing diagnostics, and identifying root causes efficiently.
• Ability to work on-site in a fast-paced environment.
• Ability to follow standard operating procedures.
• Ability to collaborate in a team setting.

Qualifications

• Focus on customer satisfaction, with a commitment to quality, reliability, and timely delivery of repair services.
• Clear and professional communication skills for interacting with colleagues and customers, and for documenting repair work.
• Relevant technical certification or diploma in electronics, electrical engineering, or mobile repair is preferred.
• Prior experience repairing Apple or other premium devices is an advantage.