Junior Field Service Engineer
FORMULATRIX
Boston, MA0–2 yrs2d agovia LinkedIn
About the Role
FORMULATRIX seeks a field engineer to join their world-class support team, primarily focused on liquid handling and protein crystallography instruments. The role involves troubleshooting high-end biotech automation equipment.
Key Responsibilities
- On-site installations and maintenance of lab equipment on the east coast, and possibly across the U.S.
- Customer training and support from home and in the field, via phone, email, or remote access tools (e.g., TeamViewer).
- Up to 60% overnight travel (within the US or Canada, potentially beyond).
- Record customer interactions and issues in the internal CRM database.
- Provide detailed notes of on-site support work.
- Follow up with engineers and product managers to ensure customer issues are addressed.
Requirements & Tech Stack
- Affinity for fixing things.
- Comfortable with computers, networking, and basic IT-related activities.
- Quick learner with strong interpersonal skills.
- Experience with robotics, software, microfluidics, and optics are a plus.
Qualifications
- An Associate's or Bachelor's degree in Science or Engineering is desirable but not required.
- Must enjoy working with people and take pride in fixing customer issues.
- Must enjoy travel.
- Must think on their feet and learn quickly.
- Must enjoy tinkering with hardware as well as software.
- Must have a valid driver's license.
- Must be comfortable with up to 60% overnight travel.