Ecommerce, Non Voice
HCLTech
Walk-in drive · Sat 14 Nov · 10.00 AM - 2.00 PM
Elcot, HCLTech - Tower 4, No 602/3 Elcot Economic Zone, Sholinganallur Village, Medavakkam High Road, Sholinganallur, Chennai - 600119 Map
This job at a glance
- Who can apply
- Freshers and up to 1 year · B.Tech / B.E., M.Tech, MCA or M.Sc
- Must know
- Customer serviceOperations
- Work
- On-site in Chennai(Navalur)
- Pay
- Not stated by the employer.
- Skill demand
- Operations65%Customer service12%of 99 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
HCLTech is looking for enthusiastic and customer-focused fresh graduates to join as Process Associates. This is an excellent opportunity for candidates who are looking to build their careers in customer support and operations within a dynamic and fast-paced environment.
Job Title: Process Associate
Location: Chennai
Employment Type: Full-Time
Interview Date: 14th November 2026
Interview Timing: 11 AM to 2 PM
Location: Elcot, HCLTech - Tower 4, No 602/3 Elcot Economic Zone, Sholinganallur Village, Medavakkam High Road, Sholinganallur, Chennai - 600119
HR Spoc: Suriyapriya
Shift: US Shift
Key Responsibilities
- Handle customer interactions through voice, email, and chat support channels.
- Respond to customer queries professionally and provide timely resolutions.
- Maintain accurate customer information across multiple systems and databases.
- Investigate and resolve customer concerns while ensuring a positive customer experience.
- Escalate complex issues to the appropriate teams when required.
- Adhere to process guidelines, quality standards, and compliance requirements.
- Support operational excellence through accuracy, efficiency, and continuous improvement.
Requirements & Tech Stack
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Good analytical and organizational skills.
- Ability to work effectively in a fast-paced environment.
- Basic computer proficiency and data management skills.
Qualifications
- Freshers from the 2025 and 2026 graduating batches.
- Arts & Science graduates are eligible to apply.
- Candidates should possess strong communication skills and be willing to work in a US Shift environment.
Educational Qualification: Bachelor's degree in arts & science disciplines.
Not Eligible: BE / B.Tech, MCA, M.Tech, Msc IT, IT-related Engineering Graduates.