Customer Support Associate
PURE Insurance
Charleston, SC0–2 yrs8h agovia LinkedIn
About the Role
- Location: Charleston, SC
- Start Date: 11/30/2026
- Time Type: Full-Time; Hybrid (3 days in-office, 2 days remote)
Key Responsibilities
- Quickly respond to member inquiries via phone, email, text, and live chat.
- Provide support for billing inquiries, policy changes, renewal inquiries, and the online portal.
Requirements & Tech Stack
- Proficiency with computers and the ability to switch between multiple applications.
- Ability to remember details, prioritize competing tasks, and think critically to solve problems.
- Clear communication skills (over the phone and in writing).
- A high degree of integrity.
Qualifications
- Experience in roles such as restaurant, school, or retail is beneficial.
Shift Details
- Shift Days: Monday-Saturday (5 days per week). Specific days to be agreed upon based on needs throughout the year.
- Shift Times: Various shifts available between 8:00 AM - 7:30 PM EST. Specific shifts assigned based on business needs.
- Shift Expectations: Standard schedule is Monday-Friday, including up to 8 Saturdays per year and up to 3 company holidays per year (excluding Thanksgiving and Christmas).
Compensation & Benefits
- Starting Salary: $53,000
- Overtime: Immediately eligible after onboarding, with continued opportunities.
- Exceptional Performance Bonus: $500 monthly, uncapped.
- Salary Increases: Regularly considered every six months.
- Commuter Support: $100 per month for those commuting to a PURE office three or more days a week.
- Onboarding: Comprehensive paid onboarding program.
- Home Office Equipment: Provided for remote work.