Claims Trainee

About the Role

This Claims Trainee position offers participants hands-on experience in quality improvement. Upon successful completion of a formal training program, this individual contributor role involves handling and resolving low complexity commercial claims for a specific line of business under close supervision. The role requires regular communication with customers and insureds. The program starts in Summer 2027.

Key Responsibilities

• Develop a working knowledge of commercial insurance and learn to manage an inventory of low complexity claims by:
• Completing a formal training program.
• Following company protocols to verify policy coverage.
• Gathering necessary information.
• Maintaining appropriate file documentation.
• Authorizing disbursements within the authority limit.
• Develop the ability to contribute to customer satisfaction by:
• Interacting professionally and effectively with insureds, claimants, and business partners.
• Achieving quality and cycle time standards.
• Providing regular, timely updates.
• Responding promptly to inquiries and requests for information.
• Learn to verify coverage and establish timely and adequate reserves by:
• Reviewing and interpreting policy language.
• Estimating potential claim valuation.
• Following company's claim handling protocols.
• Develop the ability to determine liability and compensability by:
• Conducting investigations to gather pertinent information.
• Taking statements from insureds and witnesses.
• Working with experts to verify claim facts.
• Learn to work with appropriate internal and external partners, suppliers, and experts by identifying and effectively collaborating with necessary resources to facilitate best claim outcomes.
• With manager approval, authorize claim disbursements within the authority limit by determining liability and compensability of the claim, negotiating settlements, and escalating to the manager as appropriate.
• Develop the ability to meet or exceed quality standards on every file by:
• Following all company guidelines.
• Achieving quality and cycle time targets.
• Ensuring proper documentation.
• Issuing appropriate claim disbursements.
• Learn to identify and address subrogation/salvage opportunities or potential fraud occurrences by evaluating claim facts and making referrals to appropriate Claim, Recovery, or SIU resources for further investigation.

Qualifications

• Strong desire to develop a wide breadth of knowledge and understanding of the commercial insurance industry, products, and claims practices.
• Good verbal and written communication skills with the ability to demonstrate empathy while providing exceptional customer service.
• Ability to develop collaborative business relationships with both internal and external partners.
• Analytical mindset with critical thinking skills.
• Strong work ethic, with demonstrated time management and organizational skills.
• Ability to work in a fast-paced, collaborative environment at high levels of productivity.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Ability to manage multiple priorities and adapt to a changing environment.
• Bachelor's degree preferred.
• Ability to obtain and maintain an Insurance Adjuster License, where applicable.

Compensation

• $35,000–$65,000 per year.