HR Service Delivery Associate
Accenture in India
Bengaluru, Karnataka, India1–3 yrs2h agovia LinkedIn
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, they offer Strategy and Consulting, Technology and Operations services, and Accenture Song.
About the Role
The HR Service Delivery Associate will improve workforce performance and productivity, boost business agility, increase revenue, and reduce costs. This role involves the process and strategy of providing and managing human resources services and information to employees within an organization. This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions.
Key Responsibilities
- Serve as the primary responder for employee queries and requests related to Workday hire to retire transactions (hires, terminations, data changes, etc.).
- Process high-volume, Hire to Retire HR transactions in Workday with accuracy and within defined SLAs.
- Conduct regular data audits to ensure data integrity and compliance.
- Troubleshoot and resolve basic Workday issues, escalating complex cases as needed.
- Collaborate with HR Business Partners and others to deliver seamless HR services.
- Ensure compliance with employment laws, company policies, and data privacy requirements.
- Solve routine problems, largely through precedent and referral to general guidelines.
- Interact within your own team and direct supervisor.
- Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- Make decisions that impact your own work.
- Act as an individual contributor as part of a team with a predetermined, focused scope of work.
- This role may require you to work in rotational shifts.
Requirements & Tech Stack
- Workforce Data Admin - HR Service Delivery skill required.
- Experience with Workday (hire to retire transactions, basic issue resolution).
Qualifications
- Any Graduation