Apprentice

About the Role

Bank of America's Global Business Services (GBS) delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions through a centrally managed, globally integrated delivery model and globally resilient operations. In India, GBS operates as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation.

The Core Technology Infrastructure (CTI) organization designs, implements, and supports cutting-edge applications and infrastructure. CTI teams provide core services such as network, cloud, and compute capacity, enterprise storage, and databases.

The Application Production Services & Engineering (APSE) organization provides application support services and engineering alongside CTI to ensure the availability of services such as network, cloud, compute capacity, enterprise storage, and databases.

Key Responsibilities

• Performs commoditized activities including monitoring, event management, service requests, and engineering.
• Builds foundational experience in network, systems, application, access requests, production support, or security engineering.
• Responsible for deploying and supporting core infrastructure across networks, hosting, cloud platforms, and mainframes.
• Works with various platform teams and Business Technology Groups to build automated processes.
• Manages and prioritizes assigned tasks.
• Executes procedures reliably, responds with urgency, and escalates appropriately.
• Opens triage bridge lines, updates bridge boards, and engages teams as required.
• Monitors all installed systems and infrastructure.
• Maintains solutions aligned to security, redundancy, and archiving blueprints and strategies.
• Supports client onboarding.
• Proactively ensures high levels of systems and infrastructure availability.
• Responsible for event management and request fulfillment.
• Supports change activities.
• Writes and maintains documentation.
• Provides support to end users responding to issues related to Incidents and Problem Management.
• Owns restoring impacts to customer/client/associate experiences regardless of root cause.
• Monitors application availability, performance, response time, exceptions, faults, and failures.
• Provides 24/7 production control to ensure applications are available and running at peak efficiency.
• Provides usage trend analysis and status reports.
• Participates in incident triages, providing relevant information and proper communication to stakeholders.

Areas of Exposure/Opportunity

• Infrastructure Support: Infra support, provisioning asset lifecycle, monitoring tools, Network routing, switching, Splunk, Windows server admin, Linux, VMware, Firewall, Shell scripting.
• Hosting, Application & Database Services: Infrastructure capacity planning, Windows/Unix/Cloud Operations, Storage and Database Management.
• Network Services: Internal/External Network Management, Network Service Assurance.
• Business Operations: Business Management, Financial Management, Risk and Controls.
• Datacenter Services and Portfolio Management: Datacenter Projects and Operations, Infrastructure Project Management.
• Mainframe Services: Mainframe Engineering and Operations.
• Production Support: L1/L2 support, ITIL, Incident Management, IBM WebSphere, Mainframe, Unix, Autosys, Dynatrace, Splunk, Triage, incident coordination, log analysis.
• Performance Engineering & Capacity Management.

Requirements & Tech Stack

• Programming/Scripting: Python, XML, JavaScript, Windows PowerShell.
• Operating Systems: Windows, Linux.
• Databases: SQL.
• Data Analysis: Excel, SPSS, SAS.
• Cloud DevOps skills.
• ** Production Support**, Solution Design, DevOps Practices & Automation, App & Infrastructure Architecture.
• Monitoring Tools: Splunk, Dynatrace.
• Incident Management Tools: ITIL, Autosys.

Qualifications

• Educational Qualifications: Eligible Final year students from the Class of 2027 ONLY.
• Degree Type: BTech, B.E.
• Major Specialization: Computer Science, Computer Engineering, Information Technology.
• CGPA: 80% in the last semester OR CGPA of 8 on a scale of 10 in the last semester with no pending backlogs.
• Certifications: Good to have if any.
• Foundational Skills: Good to have a background or knowledge in programming/scripting, basic operating system commands, and databases.
• Desired Skills:
• Good at problem-solving and analytical skills.
• Ability to implement solutions based on requirements or innovative ideas.
• Willingness and aptitude to work in global distributed teams.
• Attention to detail and strong work ethics.

Other Campus Eligibility Requirements

• Students with Indian citizenship and residing in India.
• Students should be open for any roles they are finally selected for.
• Students should be open to join any of the 5 locations: MUMBAI, CHENNAI, GURUGRAM, HYDERABAD, GIFT CITY.
• Students must be open to work in any shifts, including night shifts and rotational shifts.