Robot Technician, RIVR

About the Role

We are seeking a hands-on, resourceful, and detail-oriented Field Technician to support the maintenance, testing, and operation of advanced robotic systems. As a Field Technician, you will be responsible for preparing and maintaining robotic platforms, representing the company in the field, adapting to unexpected challenges, and directly supporting testing with professionalism and technical expertise. You will also assist with production processes and provide continuous improvement in terms of processes and instruction guides.

Note: Only citizens of Schengen Area countries will be accepted for this position.

Key Responsibilities

• On-site Troubleshooting and First Response: Independently diagnose and resolve mechanical, electrical, and software issues, often under time pressure and changing conditions, utilizing established ticketing systems.
• Customer Interaction and Reporting: Serve as the technical point of contact for customers during field operations, providing clear communication, professional support, and post-mission reporting to internal teams.
• Data Collection and Reporting: Collect operational data, monitor system logs, and provide insights to engineering teams for system refinement.
• Preventive Maintenance and Inspection: Perform scheduled maintenance routines, visual inspections, and component replacements to maximize system uptime and extend hardware life.
• Production and Assembly Support: Assist with robot assembly, sub-system integration, and quality checks during production runs, ensuring builds meet engineering specifications.
• Process Documentation and Continuous Improvement: Create, update, and refine work instructions, standard operating procedures (SOPs), and deployment checklists based on field learnings and evolving best practices.
• Inventory and Spare Parts Management: Track spare parts, consumables, and tooling; coordinate restocking and ensure field kits are complete and deployment-ready.
• Safety and Compliance: Uphold workplace health and safety standards across workshop and field environments, including proper handling of batteries, electrical systems, and heavy equipment.
• Cross-functional Collaboration: Work closely with software, hardware, and operations engineers to relay field observations, validate fixes, and support iterative design improvements.
• Test Execution and Validation: Support structured testing campaigns—both in the lab and in the field—by following test protocols, recording results, and flagging anomalies for engineering review.

About The Team

RIVR is a Swiss robotics company pioneering Physical AI and robotic solutions to revolutionize last-mile delivery. The company rebranded from Swiss-Mile to RIVR in 2025. RIVR is known for pioneering robotic design and neural network applications that improve environmental understanding and decision-making.

Requirements & Tech Stack

• Customer-facing work experience, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
• Degree or apprenticeship in mechatronics, robotics, or equivalent.
• Proven ability to work independently in the field, diagnose problems under pressure, and perform quick, effective repairs without immediate supervision.
• Ability to follow structured procedures, deployment checklists, safety protocols, and quality standards even in dynamic environments.
• Willingness and ability to travel to field locations - sometimes on short notice.
• Interest in both maintaining and operating robotics systems.

Preferred Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience with robotic operation and maintenance.