Loan Telecaller

About the Role

The Loan Telecaller is a full-time, on-site role based in Noida. The role involves making outbound calls to prospective and existing customers to explain loan products, eligibility criteria, and application procedures.

Key Responsibilities

• Make outbound calls to explain loan products, eligibility criteria, and application procedures.
• Handle inbound inquiries.
• Clarify terms and conditions.
• Gather necessary customer information.
• Update records in the system accurately.
• Follow up on leads.
• Remind customers about documentation or payment requirements.
• Escalate complex queries to senior team members when needed.
• Adhere to scripts and compliance guidelines.
• Maintain a courteous and professional tone with all customers.

Requirements & Tech Stack

• Computer literacy, including comfort using CRM tools and spreadsheets.

Qualifications

• Strong verbal communication skills in English and local languages.
• Clear and confident telephone etiquette.
• Experience in customer service or telecalling in banking, finance, or related fields, preferably in loan or credit products.
• Basic understanding of loan processes, documentation requirements, and standard financial terminology (training can be provided).
• Ability to listen actively.
• Ability to handle objections.
• Ability to resolve basic queries while maintaining a customer-centric approach.
• Ability to work in a target-driven environment.
• Ability to manage call volumes.
• Ability to follow structured workflows and compliance norms.
• Minimum high school diploma.
• A graduate degree in any discipline is an advantage.
• Willingness to work on-site in Noida.
• Willingness to collaborate with team members and supervisors for continuous improvement.