Diploma Engineer Trainee

Johnson Controls

About the Role

This Diploma Engineer Trainee (DET) program offers a one-year training period with detailed technical and functional orientation, and on-the-job involvement. The DET will gain exposure to customer-focused service plans, client acquisition, project execution, installation, and management of cross-functional projects. The program emphasizes achieving customer satisfaction.

Key Responsibilities

• Day-to-day service operations planning as per PO/WO from customers.
• Attend and review preventive maintenance jobs.
• Coordinate with the Call Centre and close service calls.
• Generate LNM & Retrofit business in line with LNM plans.
• Ensure safety norms at sites, including for vendors.
• Manage vendor on-site activities.
• Prepare reports and diagnose Root Cause Analysis (RCA) for repeated complaints.
• Update customers on new technology.
• Acquire new skills to execute service jobs.
• Maintain database and understand customer requirements.
• Ensure payment collection as per terms and conditions of the order.
• Coordinate with Operations & Services Sales on customer inquiries.
• Order processing and delivery, including safety and quality aspects of project planning and execution.
• Offer viable solutions and alternatives.
• Manage after-sales service and customer care operations.
• Increase the Customer Satisfaction Index.

Requirements & Tech Stack

• Diploma - Mechanical/Electrical/Electronics/Mechatronics/Technical Skills/Refrigeration & Air-Conditioning
• Aggregate 60%
• No ATKT
• Ready to relocate anywhere in India