Lab Services Specialist/ Member Support Specialist Trainee

About the Role

One Medical is a primary care solution transforming healthcare by making quality care more affordable, accessible, and enjoyable. As a Lab Services Specialist/ Member Support Specialist Trainee, you will launch your healthcare career and receive full training in phlebotomy and other clinical procedures. This role is an opportunity to start a rewarding career, develop new skills, and make a direct impact on patient lives by providing exceptional care and support. You will be the first point of contact for patients, responsible for office space, and provide support as requested by leadership. You are a strong team player who uses innovative problem-solving, empathy, focus, and compassion.

Key Responsibilities

• Use C-I-CARE framework in all patient interactions to ensure a positive in-office experience.
• Manage patient intake, same-day schedule, follow-up scheduling, and billing/insurance knowledge.
• Monitor patient feedback and assist with outreach.
• Perform front-of-house duties, including check-in/check-out, insurance verification, and prepping tests.
• Contribute to team development through rounding, huddles, and problem-solving.
• Support in-office providers with ad hoc requests.
• Master the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System.
• Perform opening and closing duties, including office upkeep and restocking supplies.
• Successfully complete One Medical clinical training and state-required education/certifications within the first six months.
• Obtain Basic Life Support (BLS) certification within 60 days of hire.

Upon successful completion of training, responsibilities will scale to the Lab Services Specialist/ Member Support Specialist role, including:

• Provide venipuncture services for various age groups.
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain in-office care standards through specimen handling, inventory, and sterilization.
• Answer patient messages, follow up on lab cases, and assist providers with clerical duties, including medical record review, billing inquiries, and DOH reporting.

Requirements & Tech Stack

• At least 1 year of experience in high-touch customer or patient-facing roles.
• Strong customer service skills, including building and maintaining customer relationships.
• Strong written and verbal communication skills.
• Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (experience with remote teams is a plus).
• Proven ability to display confidence and instill trust with patients, delivering individualized, human-centered, customer-focused care.
• Proven track record of persisting through change, taking action on challenges, and learning quickly.
• Slack
• G-suite
• Zoom
• 1Life Electronic Medical Record System

Qualifications

• A High School Diploma or equivalent.

Compensation & Location

• Competitive salary: starts at $21.50 per hour (full-time).
• Upon successful completion of training: starts at $24 per hour (full-time).
• Full-time role (40 hrs/week), 8-hour shifts.
• Shifts generally between 7:30 am - 6:30 pm.
• In-office role at 50 Staniford, Boston, MA.