Client Support Specialist
Wert Group
Boston, MAFresher4h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Customer serviceMicrosoft OfficeBudgeting
- Nice to have
- Help deskCRMSalesforce
- Work
- On-site in Boston
- Pay
- Not stated by the employer.
- Listed
- Oct 28, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
Wert Group is a management consulting firm in Boston that advises owners and management teams on strategy, organization design, operating models, and governance.
The Client Support Specialist will be the first point of contact for the companies Wert Group works with. This is a full-time, remote position open to candidates located anywhere in the United States.
Key Responsibilities
- Answer client questions by email, phone, and video call, usually within one business day.
- Log every request in the ticketing system and follow it until it is resolved.
- Schedule workshops and review meetings between clients and project teams.
- Keep client contacts, contracts, and billing details current in the CRM.
- Send meeting notes, invoices, and document requests on behalf of the project lead.
- Spot recurring questions and write short help articles.
- Report each week on open requests, response times, and client feedback.
Requirements & Tech Stack
- Experience in customer service, client support, or another role answering customer questions, internships included.
- Clear, friendly written English.
- Comfortable on the phone and on video calls.
- Microsoft Office or Google Workspace.
Nice to Have
- A CRM or helpdesk tool such as HubSpot, Salesforce, or Zendesk.
- Experience with insurance, banking, or membership organizations.
- German or Spanish language skills.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and paid holidays.
- Annual professional development budget.
- Laptop and home office equipment for remote work.