Retail Customer Service Associate

Job Title: Retail Customer Service Associate

Company: FedEx Office

About the Role

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service-focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.

Key Responsibilities

• Coordinate activities in the Store.
• Provide pricing and product information.
• Recommend appropriate FedEx Office products and services.
• Operate and maintain a wide variety of equipment.
• Move boxes and equipment.
• Stock materials.
• Manage the production queue and output.
• Manage complex projects.
• Manage retail supply.
• Complete assigned tasks based on priority.
• Follow instructions of supervisors and assist other team members.
• Assist in the training of store team members.
• Demonstrate consultative behaviors to understand each customer’s individualized need.
• Provide customer expertise in printing, signs and graphics, and shipping product lines.
• Ensure all customer problems are resolved quickly and to the satisfaction of the customer.
• Take complex customer orders using order systems.
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents.
• Maintain a safe, clean, and orderly retail Store.
• Ensure confidentiality of customer data and careful handling of documents, media, and packages.
• Process financial transactions using a Point of Sale (POS) terminal, including handling cash and making change.
• Clean, repair, and stock all retail store printing and shipping equipment and supplies.
• Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage.
• Take preemptive action to prevent errors and waste.
• Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs, and bank deposits.
• Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service, and security policies and procedures.
• Perform multiple tasks simultaneously.
• Look for opportunities to improve knowledge and skills within the retail Store.
• Operate with minimal supervision.
• Adhere to all FedEx Office team member and retail store standards.
• Perform other duties as needed or required.
• Suggest areas for improvement in internal processes along with possible solutions.
• Work with management to reduce company costs/wastes, and to optimize profitability.
• Apply Quality concepts during daily activities.
• Support FedEx Office Quality initiatives.

Requirements & Tech Stack

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability, on a consistent basis, to bend/twist at the waist and knees.
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability, on a consistent basis, to work with minimal supervision.
• Ability, on a consistent basis, to report regularly to work and maintain established business hours.

Qualifications

• None explicitly listed beyond requirements.

Additional Details

• Pay: $20.75 - $24.37/hr
• Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.