Customer Success Specialist

Job Title: Customer Success Specialist

Company: Entyre Care

Position Overview

Seeking a detail-oriented and organized Customer Success Specialist to manage day-to-day administrative operations of customer success processes. Ensure seamless customer service by maintaining accurate records, streamlining workflows, and coordinating key steps for efficient customer progression. Focus on operational excellence to create an exceptional experience for caregivers and their loved ones.

Key Responsibilities

• Process Coordination: Manage and coordinate key steps of customer onboarding, including processing referrals, running background checks, and coordinating scheduling.
• External Agency Communication: Serve as a point of contact for external agencies and partners, coordinating communication, responding to inquiries, providing updates, and ensuring timely follow-up.
• Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
• Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to appropriate team members and resolved promptly.
• Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
• Cross-Functional Collaboration: Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.
• Customer Data Management: Maintain and update customer information in the CRM system, ensuring accuracy and reliability.
• Role Model: Embody Entyre Care’s mission, values, and culture.

Qualifications

• Experience in administrative support, customer success, sales, or operations roles.
• Self-motivated and proactive in identifying and solving problems.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent communication skills, both written and verbal.
• Persistence in outreach with customers and building rapport.
• A proactive approach to problem-solving and process improvement.
• Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Familiarity with Medicaid/Medicare programs preferred but not required.
• Bilingual – fluent in Spanish or Arabic in addition to English is preferred but not required.

How We Operate

• “Insanely Great” for Families – Delivered Now: Relentlessly solve caregiver needs with excellence and speed.
• Speed is King – Ruthless Focus: Eliminate distractions and execute on critical objectives with urgency.
• Raise the Bar: Demand A-player performance and continuous improvement.
• The Speed Algorithm: Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction.
• Act Like Owners – Bold Bets, Fast Action: Take initiative, make bold decisions, and move fast to drive results.

Pay Range

• $35/hr

Note on Recruiting Outreach: Legitimate emails from Entyre Care will come from @entyrecare.com or @entyre.de. We will never ask for sensitive information or conduct interviews via messaging apps or social media.