TRAIL Rising Leaders Program

About the Role

The TRAIL (Tools Required for Advancement Into Leadership) program is a 12-month rotational leadership-development program designed specifically for recent college graduates. It enables participants to gain practical, on-the-job leadership and management skills. TRAIL Operations Specialists are full-time employees earning a competitive salary with benefits, gaining hands-on experience and mentorship. The program aims to strengthen the company's future leadership by building a foundation in process improvement, presentation, and leadership skills. The Servicing Default TRAIL Operations Specialist will be immersed in:

• Loss Mitigation - Negotiating
• Loss Mitigation - Team Lead/Performance
• Compliance

The TRAIL program will begin July 2027.

Key Responsibilities

• Handle inbound and outbound phone calls supporting homeowner questions and engaging in loss mitigation workout assistance.
• Analyze operational processes, identify trends and risks to develop recommendations to enhance efficiency and customer outcomes.
• Assist with regulatory, agency, investor, and operations change management activities, including impact assessments, implementation tracking, and validation activities.
• Monitor operational performance metrics, service-level agreements, and reporting to identify potential risks and support continuous improvement efforts.
• Perform assigned duties, under direction of experienced personnel, to gain knowledge and experience required for promotion to a management position. These duties will involve decisioning in real-world account management scenarios.
• Perform business analyses and provide recommendations to leadership for business and process changes.
• Receive training and perform duties in several functions to become familiar with line and staff functions, management viewpoints, company policies, and best practices.
• Observe experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
• Champion the Process Improvement discipline within the organization and implement the steps and tools necessary to successfully complete projects.
• Attend company-sponsored training classes and attain certain certifications.
• Perform related duties as assigned by supervisor.

Requirements & Tech Stack

• Excel and/or Tableau (charts, graphs, pivot tables, formulas, macros etc.).
• Experience with PowerPoint and Visio a plus.

Qualifications

• Bachelor's Degree from an accredited college or university.
• Degree in Business Management, Business Administration, Finance, Communications, Risk Management, Compliance, or related discipline preferred.
• Ability to learn and understand complex operations and regulatory processes.
• Customer-focused mindset with a desire to improve the customer experience.
• Ability to excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.
• Ability to clearly articulate and present ideas and findings to a varied audience, including operations staff and senior leadership.
• Excellent written and verbal communication skills.
• Proficiency in quantitative analysis.
• Ability to adapt.
• Willingness to learn.
• An entrepreneurial business mindset.
• Strong business communication skills with an ability to work well in a collaborative environment.
• Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
• Applicants must be legally authorized to work in the United States. Newrez does not consider visa sponsorship for early career program opportunities.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) Retirement plan with employer match.
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave.
• Adoption Assistance.
• Tuition & Certification reimbursement.
• Employee Mortgage Loan Program.
• The Newrez Employee Emergency and Disaster Fund.
• 1 company-paid Volunteer Time Off day.
• Matching Gifts Program - dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.
• Opportunities to participate in Employee Resource Groups (ERGs).