Infra Tech Support Practitioner Copy 02

About the Role

• Explore new opportunities to build knowledge and support the group while engaging in problem-solving discussions.
• Develop expertise in Service Desk Management.
• Foster a collaborative environment where continuous learning and contribution are valued.

Key Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Qualifications

• Bachelor's Degree in relevant field of studies.

Required Skills

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Advantageous to have prior experience in relevant related skills.

Bonus Skills

• Intermediate problem-solving skills.
• Beginner communication skills.
• Beginner customer service skills.
• Intermediate analytical thinking skills.
• Beginner time management skills.