Patient Solutions Coordinator

About the Role

Patient Solutions Coordinator

Location: Lucknow

Sanofi's Saath 7 is a structured patient support program designed to enhance diabetes management after patients are prescribed Sanofi’s product. The initiative focuses on providing patient education and defined patient support to improve patient outcomes.

Main Responsibilities

Program Implementation and Execution

• Execute and oversee PP operations in alignment with organizational SOPs, code of conduct, compliance frameworks and country regulations.
• Develop and drive regional strategies to optimize patient enrollment, adherence, and overall program efficiency.
• Ensure seamless coordination with third-party service providers to deliver quality patient support.
• Regularly evaluate program impact and implement necessary improvements.
• Report to the Sanofi Patient Solutions lead.
• Serve as the primary point of contact for patient support initiatives in the region.
• On a need basis, support the medical team in operations for Managed access programs, Pre-Registration Import License and Diagnostic testing.

Patient Interaction and Support

• Oversee the PP service provider's patient support, ensuring timely and effective support.
• Guide counselors in delivering disease education, medication adherence information, and lifestyle modifications.
• Foster smooth communication between patients, caregivers, and healthcare professionals.
• Coordinate patient programs across multiple therapy areas.

Stakeholder Management

• Establish and nurture partnerships with key stakeholders, including HCPs.
• Work cross-functionally with internal teams (Medical team, Patient Solutions lead, Patient Solutions manager, Regulatory, PV) and PP service provider.

Operational Management

• Supervise aggregate data tracking and ensure comprehensive reporting.
• Contribute to PP enhancements by identifying gaps and proposing solutions.

Pharmacovigilance & PTC Reporting

• Monitor and enforce adherence to Pharmacovigilance (PV) and Product Technical Complaint (PTC) reporting protocols.
• Ensure all adverse events and quality concerns are reported promptly.
• Work closely with PP service provider to uphold quality standards.
• Ensure all Adverse Events (AEs) are reported to the Sanofi Pharmacovigilance Team within 1 working day.
• Ensure PTC reports are submitted to the Country Quality Team within 1 working day.
• Work with third-party providers to maintain data accuracy and compliance with SOPs.

Compliance

• Ensure strict adherence to compliance standards governing PP activities.
• Enforce patient engagement protocols that align with SOPs, data privacy guidelines, and regulatory requirements.
• Train and oversee PP teams to ensure ethical and compliant execution of program activities.
• Data Privacy Compliance: Patient solutions Coordinator must not handle patient data, per the SOP for Data Privacy Compliance.
• Patient data must be managed by third-party providers, ensuring compliance with DPDPA and Sanofi’s internal privacy policies.
• No unauthorized data access or sharing by Sanofi employees.

Qualifications

• Experience: Previously experience in patient support, pharmaceutical industry, or healthcare setting.
• Knowledge: Strong understanding of patient support programs, pharmaceutical regulations, and healthcare systems.
• Skills:
• Communication and presentation skills.
• Coaching skill.
• Interpersonal relations and skills to manage customer relations.
• Leadership and Teamwork skills.
• Computer applications (MS Office) esp. Excel & PowerPoint.
• Ability to work with huge database.
• Product knowledge / Market Knowledge.
• Education: Graduate in Science/Pharmacy/Social Work.
• Languages: Hindi and English.