Strategy & Process Improvement, Associate

About The Team

The Chief Administrative Office (CAO) Strategy & Process Improvement (S&PI) team is the firm's in-house advisory team committed to delivering high-impact, strategic solutions which address JPMC's most urgent needs. Projects span global operations, administrative functions, and firmwide initiatives across lines of business. S&PI follows a hypothesis-driven, empirical approach to problem solving, similar to major consulting firms. Projects are team-based, with small, 2-4 person teams dedicated to a project for up to 6 months.

About the Role

As a Strategy & Process Improvement Associate, you will make crucial business decisions that strengthen operating models, enhance employee or client experience, and improve the firm's bottom line in collaboration with senior leaders. Your projects will frequently focus on addressing complex and emerging business opportunities such as: firmwide AI adoption, product operating model strategy, and firmwide bureaucracy streamlining.

Key Responsibilities

• Own a well-scoped workstream within a project, which could span process improvement, organizational change, and functional strategy efforts.
• Develop project-specific content and domain knowledge quickly and actively participate in team problem-solving sessions.
• Gather, model, and analyze data to test hypotheses, identifying trends and key insights.
• Produce presentation materials to summarize findings and recommendations and influence senior leaders.
• Help guide client interviews to gather baseline information and work with internal client teams to define business pain points and opportunities.
• Work closely with stakeholders to develop and refine recommended solutions to address issues.
• Establish excellent relationships with internal clients and colleagues.
• Manage workstream deadlines and timeframes, proactively escalating issues as needed.
• Be receptive to coaching and feedback via apprenticeship model.
• Collaborate effectively with project Vice President, Analysts, and Associates to drive the project to completion.

Requirements & Tech Stack

• Excel for gathering, analyzing, and synthesizing data.

Qualifications

• 2.5+ years of experience with a top-tier management consulting firm, internal consulting organization, or corporate strategy team.
• Strong problem-solving and issue identification skills.
• Ability to manage key elements of a workstream to completion, escalating and seeking help where necessary.
• Financial services background is preferred, but not mandatory.