Infra Tech Support Practitioner Copy 03

About the Role

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued.

Key Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

Requirements & Tech Stack

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Bachelor's Degree in a relevant field of studies.

Qualifications

• Intermediate problem solving skills.
• Beginner communication skills.
• Intermediate customer service skills.
• Beginner technical troubleshooting skills.
• Intermediate time management skills.
• Prior experience in relevant related skills is advantageous.