Pharmacy Care Coordinator I, Spanish Speaker

About the Role

The Care Pharmacy Technician will optimize medication management to allow physicians more time to focus on patient care and support care coordination for assigned patient cohorts. This role assists with the fulfillment of patient orders to ensure patients receive their medications on time. Under the direction and supervision of the Senior Manager of Pharmacy Services and Team Lead, the Care Pharmacy Technician assists members by providing support, identifying adherence barriers, improving adherence, and facilitating patient medication orders to support member compliance with treatment plans.

Key Responsibilities

• Understand confidentiality with respect to patient/client care; comply with all federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and follow HIPAA guidelines.
• Provide telephonic follow-up with members for medication management for assigned patients for chronic disease support.
• Coordinate delivery of medications to the patient.
• Facilitate patients to the Pharmacist for all clinical needs.
• Manage patient orders to the point of Pharmacist verification to ensure the order is complete and ready for final verification.
• Complete assigned tasks related to medication management services.
• Access, input, and retrieve information through the Pharmacy’s computer network to maintain accurate records.
• Obtain refill authorizations from prescribers.
• Process and prepare third-party insurance claims.
• Maintain accurate patient/client profiles.
• Provide medication management services utilizing prescribed workflows.
• Comply with established procedures, rules, and regulations.
• Complete clear and concise documentation in Care Management programs.
• Professionally answer phones and direct customer calls to the appropriate personnel.
• Accept prescriptions to be filled and ensure the PIC has the data necessary to fill the orders.
• Handle customer problems/concerns in a calm manner and refer them to the pharmacist accordingly, notifying the pharmacist of any issues.
• Promote teamwork, professional services, and clear communication.
• Recognize and adhere to the scope/limitations of job requirements.
• Perform other related duties as assigned.

Requirements & Tech Stack

• High school diploma or equivalent.
• Pharmacy technician license or pharmacy technician trainee license from the Texas State Board and state of residence.
• Strong communication and customer service skills.
• Ability to read and transcribe pharmaceutical information.
• Spanish speaking (preferred).

Qualifications

• Work a flexible schedule, including evenings and weekends.
• Ability to sit for long periods of time, stand for intermittent periods of time.