Retail Sales Associate, Full Time

About The Role

As a FT Brand Associate, you are an integral part of the team and bring the brand to life for customers. You are responsible for engaging and connecting with customers by providing excellent customer service, resulting in brand loyalty. You are an expert in product and use your knowledge and experience to educate, inform, inspire, and wardrobe the customer. Through collaboration with the leadership team, you will deliver a best-in-class customer experience using an omni-channel approach.

Key Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Qualifications & Skills

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider on and off the sales floor to help deliver an exceptional experience for customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom, and office and lift up to 30 lbs.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.