Technical Support Intern (Product Engineering)

About the Role

WSAudiology is seeking a Technical Support Intern to join their Product Engineering team in Hyderabad. This internship offers hands-on experience with hearing aid products, engineering workflows, testing processes, Azure DevOps, and automation initiatives, supporting teams in delivering high-quality software and firmware releases.

Key Responsibilities

• Support Development and QA Activities
• Assist Development and QA teams with hearing aid fitting, device setup, firmware upgrades and downgrades, build installation, and test environment preparation.
• Maintain testing readiness by ensuring devices, firmware versions, and tools are properly configured and available.
• Prepare required hardware and software configurations for verification activities.
• Coordinate engineering support activities to enable efficient development and testing cycles.
• Support Issue Investigation and Troubleshooting
• Reproduce reported defects and Change Requests (CRs) in controlled test environments.
• Collect logs, screenshots, diagnostic data, and other relevant information to support investigations.
• Assist developers and testers in debugging and troubleshooting.
• Document findings and communicate observations clearly to engineering teams.
• Manage Engineering Tools and Assets
• Maintain and track test devices, hearing aids, firmware versions, user accounts, and engineering tools.
• Support asset inventory, device allocation, and configuration management activities.
• Track support requests, work items, and tasks through Azure DevOps and other internal systems.
• Ensure documentation remains accurate and up to date.
• Support Operations and Continuous Improvement
• Assist with build deployment and software installation.
• Support documentation updates, reporting, and administrative engineering tasks.
• Coordinate with cross-functional teams to improve engineering efficiency and operational effectiveness.
• Contribute ideas and initiatives that reduce manual effort and improve team productivity through automation.
• Learn and Grow
• Learn internal tools, processes, and product workflows.
• Gain exposure to software development and testing methodologies.
• Take ownership of assigned tasks with guidance from experienced engineers.
• Continuously develop technical and professional skills through hands-on project participation.

Requirements & Tech Stack

• Experience
• 0-1 years of experience.
• Internship, academic project, or lab experience in software testing, product engineering, or technical support is an advantage.
• Education
• BE / BTech in Computer Science, Electronics, Information Technology, Biomedical Engineering, or an equivalent technical discipline.
• Strong academic background with a passion for technology and product development.
• Technical Skills
• Basic understanding of software development and testing concepts.
• Familiarity with troubleshooting and problem-solving methodologies.
• Understanding of operating systems, software installation, and configuration management.
• Exposure to Azure DevOps, Git, or similar engineering tools is desirable.
• Knowledge of Agile development practices is an advantage.
• Understanding of unit testing and integration testing concepts.
• Ability to collect, analyze, and document technical information.
• Interest in automation and process improvement initiatives.
• Personal Competencies
• Strong analytical and problem-solving skills.
• Good communication and collaboration abilities.
• Detail-oriented with strong organizational skills.
• Eagerness to learn new technologies and engineering tools.
• Ability to work independently while seeking guidance when required.
• Strong ownership mindset and willingness to support team success.
• Positive attitude and ability to adapt to changing priorities.

Internship Details

• Duration: 6 Months
• Location: Hyderabad (Onsite) - 5 Days work from office
• Type: Paid Internship