Associate Sales Engineer, SE Desk

About the Role

As a Sales Engineer (SE) at Samsara, you will be part of a diverse group of technically-minded individuals working to bring our connected operations technology to customers. Daily engagements involve conversations around logistics/supply chain management, fleet maintenance strategies, global asset management, machine control systems/diagnostics, system integration, and regulatory compliance. A successful SE will develop a thorough understanding of IoT hardware and sensors, hands-on installation/deployment scenarios, carrier networks, cloud infrastructure, and third-party system integrations (via our open API) to ensure the proper technical solution is presented.

This is a remote position open to candidates residing within the US, except in specific metro areas and states (Austin Metro, Chicago Metro, Dallas Metro, Houston Metro, Boulder Metro, California, Denver Metro, Seattle Metro, Maryland, Massachusetts, New Jersey, New York, or Rhode Island). Open to candidates fluent in French.

Key Responsibilities

• Assist the Global Sales Team with technical inquiries and tasks by monitoring and maintaining an inbound question queue.
• Assist with technical trials across Samsara’s Sales Engineering team to convey the value of a Samsara solution.
• Create software scripting solutions and integrations where appropriate to assist with technical proof of concepts.
• Be available for internal Q&A from Samsara account teams requesting technical assistance on behalf of their customers.
• Produce and manage digital content to assist with product learning, product adoption, hardware installation, and software configuration.
• Update and manage internal hardware and software lab infrastructure, both in office and remote kits.
• Coordinate and participate in new product testing activities.
• Gather and highlight industry-specific customer use cases for Samsara solutions by working with technical sales teams.
• Coordinate cross-functional communication to ensure prospect success (e.g., RFP responses, Product Feature Request management, Customer Support triaging).

Requirements & Tech Stack

• Ability to explain complex technical concepts to non-technical audiences.
• Basic understanding of electronics and electrical systems.
• Well-versed in one of the following: cloud software, networking, automation and control systems.
• Bilingual French speaker.

Qualifications

• BS in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline.
• Preferred: 1+ years experience working with customers in a pre-sales or support capacity.
• Experience tinkering with hardware gadgets, sensors, or vehicles is a plus.