Customer Service Representative

About the Role

National Car Rental, a brand of Enterprise Mobility, is hiring full-time Return Agent and Greeter roles at the Austin Bergstrom International Airport (AUS). These positions offer superior, friendly, and efficient service during all aspects of the rental car process. The starting pay is $16/hour, with a guaranteed weekend shift bonus of $400/month (pending attendance) for working both Saturday and Sunday. Opportunities for sales and customer service bonuses are also available.

Key Responsibilities

• Return Agent:

• Greet customers using prescribed dialogue upon arrival.

• Remind customers to check for personal belongings.

• Identify and turn in lost items with unit number, date, and time to lost and found.

• Advise on rental charges and provide accurate receipts.

• Professionally and courteously provide transportation information to the airport terminal.

• Thank customers using prescribed dialogue.

• Inquire about service and satisfaction, documenting dissatisfaction.

• Discreetly check incoming vehicles for damage and direct customers to the counter for damage/loss reports.

• Determine if vehicles are returned with a full tank of gas.

• Complete service alerts for mechanical or body damage reported by customers.

• Identify and verify movement of vehicles on system hold (turnback, time/mileage, recall, special lock) to the proper lot location.

• Identify and tag vehicles flagged for grounding or preventative maintenance, verifying their movement to the proper lot location.

• Keep the lot organized for ease of access and traffic flow.

• Seek to improve job performance through self-assessment, skill development, training, and goal setting.

• Maintain regular and reliable attendance and punctuality.

• Perform miscellaneous job-related duties as assigned.

• Greeter:

• Work proactively with shuttlers, auto detailers, return agents, and managers to ensure proper vehicle supply.

• Welcome members to the facility upon exit from the bus or arrival on the lot.

• Direct customers to the exit booth, provide local directions and maps, and offer return directions.

• Assist members with questions and concerns to minimize counter visits.

• Communicate customer service issues to management.

• Ensure hangtag information is completed correctly.

• Maintain clean, low-mileage fleet mix requirements.

• Maintain Emerald Aisle for cleanliness.

• Thank members for their business.

• Provide upgraded vehicles upon request.

• Perform other customer service-related duties as needed to meet customer needs.

• Seek to improve job performance through self-assessment, skill development, training, and goal setting.

• Maintain regular and reliable attendance and punctuality.

• Perform miscellaneous job-related duties as assigned.

Requirements & Tech Stack

• Must be at least 18 years old.
• Must be authorized to work in the United States without requiring work authorization sponsorship.
• High School Diploma or G.E.D. required.
• Minimum of 3-6 months of customer service or sales experience in retail, guest services, or administrative support.
• Current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions (DUI/DWI) on driving record in the past 5 years.

Schedule Available

• Return Agent: Thursday - Monday: 11:00 am - 7:00 pm, Tuesday/Wednesday OFF
• Greeter: Thursday - Monday: 10:00 am - 6:00 pm, Tuesday/Wednesday OFF

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development