Client Service Associate

About the Role

The Client Service Associate role focuses on supporting clients and advisors by executing routine administrative tasks and handling client requests. The Associate ensures CRM data accuracy and helps with client follow-up and meeting preparations. This position requires excellent organizational skills, attention to detail, and a commitment to providing friendly and professional client service. The role also involves learning about investment products and improving internal processes under supervision.

Cerity Partners University (CPU)

Cerity Partners University focuses on the growth and development of newly hired colleagues. During the in-person training, you will learn the basics of working with clients, train on the Cerity Partners Way, and prepare to test for the Series 65. Training will begin in July and last for four weeks with all travel and expenses covered by the firm. After training, you will return to your local office.

Key Responsibilities

• Frequent custodian interaction & paperwork processing.
• Process account openings and process tasks with Custodians.
• Schedule client meetings.
• Basic preparation and follow-up for client meetings.
• Prepare client forms and financial reports in advance of client meetings.
• Develop knowledge of investment accounts, products, and the forms required to transact business.
• Assist with internal coordination across departments to ensure tasks/follow-up is completed in a timely manner.
• Ongoing maintenance and quality control of CRM.
• Organize advisory team meetings and events.
• Receive client calls and resolve questions/issues as needed.
• Execute client appreciation and retention activities.
• Prepare and process custodian forms to support client account maintenance, transfers, and other account-related requests.
• Serve as backup administrative support as needed, assisting with office operations and ensuring a seamless client experience.

Requirements & Tech Stack

• Willingness to obtain the Series 65 license within one year of employment.
• Bachelor’s degree.

Qualifications

• 0-2+ years financial planning, estate planning, and/or tax planning/preparation experience.
• Demonstrate strong and effective communication, organizational, and time management skills.
• Ability to work in a team-based/collaborative environment.
• Must accept and thrive in a fast-paced, changing environment.
• Adherence to all compliance policies & procedures.
• Demonstrate the Cerity Partners culture.