Customer Service Associate

About the Role

This position is responsible for fast, friendly, and accurate transactions at the point of sale, providing a positive customer experience, and stocking/maintaining merchandising standards on the sales floor while ensuring a clean and safe environment. Promotes and adheres to Goodwill Central Texas mission and values.

Key Responsibilities

• Customer Service
• Creates a high level of customer service throughout the store, ensuring all customers experience a welcoming atmosphere.
• Communicates current and upcoming sales promotions and events.
• Provides excellent customer service by greeting, assisting, and thanking customers, meeting their needs in a timely manner, and ensuring customer concerns and complaints are handled to their satisfaction.
• Projects a favorable image of Goodwill Central Texas at all times.
• Maintains a favorable working relationship with other employees to foster and promote a cooperative and inclusive working climate.
• Store Operations
• Follows policies and procedures and executes directives in a timely manner.
• Processes all forms of payments, refunds, and promotional discounts according to procedure.
• Maintains workstation in a clean and organized manner.
• May be asked to assist in the training process for new customer service associates and other staff cross-trained to use the point of sale system.
• Responsible for executing merchandising standards.
• Follows pricing and price check guidelines.
• Responsible for executing salvaging standards.
• Safety & Risk
• Follows and adheres to safety and risk procedures and initiatives.
• Uses and maintains personal protective equipment.
• Participates in weekly safety huddles, monthly safety meetings, and drills.
• Works to reduce worker’s compensation incidents and customer accidents.
• Uses proper lifting techniques.
• Uses power equipment responsibly and with appropriate certification.
• Identifies recall products and properly removes them from processing.
• Services & Programs
• Provides a work environment to train and develop participants in achieving their goals.
• Executes job duties in a manner that promotes employment and a quality participant experience; assists in the training and development of participants.
• Works respectfully and effectively across cultures.
• Understands and actively supports the organization’s diversity and inclusion efforts.
• Acts as a good role model.
• Other Duties
• Responsible for being familiar with the Team Member Handbook and organizational policies, as well as where to find the most up-to-date versions on the intranet.
• Other duties as assigned.

Requirements & Tech Stack

• Point of sale system
• Intranet (for policies and handbook)
• Power equipment (requires certification)

Qualifications

• Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Excellent organizational skills, ability to prioritize.
• Excellent decision-making skills.
• Strong attention to details.
• Ability and desire to provide excellent customer service.
• Ability to interact with a diverse population in a human-services setting.
• High level of initiative and self-motivation.
• Perseverance and commitment to getting the job done.
• Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers.
• High school diploma or equivalent preferred.