Ramp Agent (Customer Service Agent), MIA

About the Role

Delta Air Lines is hiring Ramp Agents (Customer Service Agents) for the MIA location. This is an entry-level position focused on ensuring the safe and timely transport of customer baggage and cargo.

Key Responsibilities

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.
• Ensure timely connections by guiding incoming and departing aircraft from gate positions.
• Safeguard cargo, baggage, and mail from damage, loss, and weather.
• Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operate baggage scanners and computers to ensure accurate baggage routing.
• Work tasks are physical and include bending, lifting, standing, and walking.
• Work tasks are repetitive, such as loading and stacking bags weighing up to 50-70 pounds.
• Tasks may be completed in harsh weather conditions (heat, rain, snow).
• Practice safety-conscious behaviors in all operational processes and procedures.

Scheduling

• Scheduling is based on operational needs.
• Shifts range from early morning to overnight.
• Work hours are between 20 and 40 hours per week based on seniority.

Requirements & Tech Stack

• Safety and security prioritization for self and others.
• Ability to embrace diverse people, thinking, and styles.
• Proficiency in English.
• Valid driver’s license.
• Must wear required company-approved Personal Protective Equipment (PPE), including hearing protection, safety-toe footwear, protective headwear, and high visibility safety apparel.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

Qualifications

• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age.
• Have authorization to work in the United States.
• Pass a physical ability test (PAT).

Internal Movement Eligibility: Internal employees must reference the company's Internal Mobility Policy and Residency Policy, be in good standing (meeting performance standards and tenure requirements), and check the HR portal or contact a manager/HR representative.