Customer Support Associate / Executive
Binary Geckos
India0–2 yrs1h agovia LinkedIn
About the Role
Join Binary Geckos as a Customer Support Associate / Executive. This is a Full-Time, Remote position.
Work Details
- Schedule: 6 Days a Week
- Shift Timings (EST Timezone):
- 9:00 AM – 6:00 PM
- 3:30 PM – 12:30 AM
- Candidates must be comfortable working either assigned shift.
Key Responsibilities
- Handle customer queries through email, live chat, and phone.
- Strong hands-on experience in Customer Support / Voice Process.
- Strong understanding of CS processes, KPIs, quality, and performance management.
- Manage support tickets and meet defined SLA timelines.
- Troubleshoot routine CRM-related issues and maintain accurate customer records.
- Coordinate with internal teams and follow up on unresolved concerns.
Requirements & Tech Stack
- CRM platforms and ticketing systems (working knowledge).
- Personal laptop and reliable internet connection.
Qualifications
- Prior customer service or customer support experience is mandatory.
- Excellent written and spoken English communication skills.
- Proactive, professional, and comfortable working in a fast-paced environment.
- Immediate joiners only.