Associate 2

About the Role

The Offboarding function at State Street is dedicated to ensuring a smooth and consistent Offboarding experience for employees who have resigned from the organization. Each individual will be assigned a country or group of countries based on the State Street operation size.

Key Responsibilities

• Support all Offboarding administration for resigned employees, ensuring accuracy and completion of tasks.
• Create Task Submission Forms to manage caseloads and ensure required actions are completed.
• Track employees through the end-to-end Offboarding lifecycle, ensuring support functions complete tasks accurately and timely.
• Produce relieving letters accurately and efficiently.
• Run daily reports from Workday to support required processes.
• Pull together required reports and send to support functions to drive Offboarding process steps.
• Effectively manage risk by ensuring all critical tasks are completed prior to an employee’s last working day.
• Provide guidance and query management to employees and managers throughout the Offboarding process.
• Troubleshoot challenges through the end-to-end process and ensure technology accurately reflects case statuses.
• Identify and highlight challenges or delays in the process to management.

Additional Responsibilities

• Prepare and distribute standard and ad hoc reports within specified guidelines.
• Develop and maintain good working relationships with employees, managers, and key stakeholders (e.g., IT, Global Security, GHR, Finance, Facilities).
• Coordinate effective and timely flow of critical information to all relevant parties and follow up on administrative details.
• Gain an understanding of process flows, risk, and downstream impact.
• Handle confidential and sensitive information.

Requirements & Tech Stack

• Workday
• MS Office Applications

Qualifications

• Strong communication and interpersonal skills.
• Strong time management and organizational skills.
• Detail-oriented.
• Fluent English language skills.
• Ability to multitask in a fast-paced environment.
• Ability to exercise diplomacy and discretion.
• Strong customer service skills.
• Degree level education (preferred).
• Previous administration experience in a Human Resources environment (preferable).
• Experience working in a fast-paced, demanding environment.