Associate, Exports

About the Role

Entry-level position answering routine customer questions and issues. Frequently escalates more complex customer complaints or issues to senior representatives.

Key Responsibilities

• Raise customer orders on SAP and progress through to completion.
• Handle web orders and written orders.
• Ensure export licenses are in place.
• Link quotations to orders.
• Input correct shipping conditions, considering relevant regulations.
• Ensure temperature-controlled products are treated correctly.
• Ensure all chemicals have at least 12 months expiry prior to shipment.
• Raise pro forma invoices.
• Inform internal account managers of any credit blocks or price discrepancies on orders.
• Efficiently release all Export consignments via air and sea.
• Respond to customer requests for product availability, expected delivery dates, order status updates, license import documentation, and letters of credit.
• Regularly liaise with internal account managers regarding customer issues.
• Liaise with the outsourced freight organization to ensure timely delivery releases.
• Register and follow up on all customer orders until finalization.
• Optimize lead time between customer orders and deliveries, informing customers and tracking order status.
• Represent the company to customers and counterparts, documenting and forwarding issues for resolution.
• Coordinate with other departments to ensure efficient daily workflow.
• Perform all tasks in accordance with internal customer standards.

Requirements & Tech Stack

• SAP knowledge is an advantage.
• Microsoft Word, Excel.

Qualifications

• Previous experience in Exports & Export knowledge is mandatory.
• Highly motivated individual with outstanding customer focus.
• Good organizational and administrative skills.
• Excellent communication skills, both verbal and written.
• Ability to work as part of a team in a busy department.
• Ability to work to deadlines under pressure while maintaining a flexible approach.
• Computer literate.