AR Callers

About the Role

OnSure Health LLC specializes in end-to-end Revenue Cycle Management services for healthcare organizations. The AR Caller role is a full-time, on-site position based in Delhi, India.

Key Responsibilities

• Follow up with insurance companies and other payers to resolve outstanding claims, verify claim status, and secure timely payments.
• Review patient accounts.
• Identify reasons for denials or delays.
• Update billing systems with accurate notes.
• Coordinate with internal teams such as billing, coding, and front-office staff.
• Handle escalations.
• Maintain productivity and quality standards.
• Adhere to compliance and data privacy requirements.
• Engage in regular performance reviews and training.

Requirements & Tech Stack

• Comfort working with technology, AI-enabled tools, and automated workflow systems used in billing and collections processes.
• Basic proficiency in computer applications, including spreadsheets, CRM or billing systems, and email communication tools.

Qualifications

• Strong knowledge of healthcare Revenue Cycle Management, including AR follow-up, denials management, and basic medical billing concepts.
• Ability to review and interpret account information, identify trends in denials or payment delays, and document findings clearly and accurately.
• Effective communication skills for making professional calls to payers, resolving issues, and coordinating with internal teams.
• Attention to detail and organizational skills for managing multiple accounts, tracking follow-up actions, and meeting productivity and quality targets.
• Willingness to work on-site in Delhi, India, with flexibility to align with client or payer time zones as needed.
• Minimum educational qualification: high school diploma or equivalent.
• Commitment to ethical conduct, patient data confidentiality, and compliance with applicable regulations and company policies.

Prior experience in AR calling, medical billing, or healthcare collections is preferred.

Exposure to bad debt collection processes is a plus.

A degree in commerce, business, or healthcare administration is an advantage.