Real Time Specialist Workforce Management

About the Role

• Temporary Workforce Management Specialist – Real Time, working Onsite in Charlotte, NC.
• Role focuses on coordinating staffing needs and making real-time adjustments to meet client needs.

Key Responsibilities

• Analyze and compare daily staffing headcount to total headcount.
• Determine necessary staffing levels per hour.
• Make staffing recommendations for the total program.
• Report to the Workforce Manager.
• Impact the business, teams, and partnering departments through analysis and recommendations.
• Monitor call volumes to pinpoint areas for improvement.
• Analyze staffing needs to adjust the program for success.
• Use knowledge of client needs to analyze and prepare staffing reports.
• Forecast staffing and recommend headcounts on a day-to-day, short-term basis.
• Manage multiple, complex, on-going tasks.

Requirements & Tech Stack

• Data analysis experience (6 months or more).
• High school diploma or equivalent.
• Solution-oriented mindset.
• Ability to understand, interpret, and manipulate data for reporting.
• Computer experience.

Qualifications

• None explicitly stated beyond the requirements.