Human Services Job Link Intern

About the Role

The County of Sonoma Human Services Department is seeking energetic individuals enrolled in a workforce development program to support the Employment and Training Job Link Program. This internship offers structured on-the-job training within the Employment and Training Division.

Key Responsibilities

• Create, update, and close client case files (physical and/or electronic).
• Create and manage appointment spreadsheets.
• Manage Job Link emails and interpretation requests.
• Process invoices and reimbursements.
• Contact clients quarterly for data collection.
• Enter data into program databases.
• Answer phones and provide customer service.
• Assist Job Link staff with projects and client orientations.
• Schedule/attend meetings and take notes.
• Perform other duties as assigned.

Learning Objectives

• Understand the function and services of the Job Link program.
• Gain experience with Microsoft Office Suite, data collection, and data entry.
• Develop customer service, time management, and organization skills.
• Enhance verbal and written communication skills.
• Practice teamwork, leadership, and professionalism.

Requirements & Tech Stack

• Microsoft Office Suite

Qualifications

• Current enrollment as a participant in a formal workforce development program (e.g., Conservation Corps North Bay, Petaluma People Services Center, Goodwill Industries of the Redwood Empire).
• Possession of a valid driver's license at the appropriate level, including necessary endorsements as required by the State of California, may be required depending on assignment.

Knowledge, Skills, And Abilities

• Basic customer service skills.
• Understanding of general goals and purposes of county and departmental programs, services, and operations.
• Awareness of basic occupational hazards and standard safety practices.
• Ability to understand and follow oral and written instructions.
• Ability to work under supervision.
• Ability to learn and perform assigned tasks and routines.
• Ability to establish and maintain harmonious work relationships with co-workers and the general public.
• Ability to work in an efficient and safe manner.

Employment Details

• Interns are not in the classified civil service and do not have property rights to permanently allocated positions.
• Interns do not receive most employee benefits such as: long-term disability insurance coverage; accrual of vacation and sick leave; participation in the County retirement program; or eligibility to take promotional examinations.
• Paid interns may meet eligibility requirements to qualify for a County contribution toward medical coverage.
• Interns may not work in excess of 1,560 hours in a twelve-month period.
• A background investigation is required prior to employment.
• Additional requirements, such as successful completion of a physical exam or drug screen, may apply depending on the duties and responsibilities of the position.

Application Process

• Completion of the supplemental questionnaire is required.
• Applications and supplemental questionnaires will be reviewed to ensure minimum requirements are met.
• Candidates meeting requirements will be referred to the department for further consideration.
• Proof of current enrollment in a workforce development program is required upon selection.
• Applications are accepted online at www.yourpath2sonomacounty.org.
• Paper applications may be submitted by person, fax (707-565-3770), email, or mail.
• All applications and appropriate supplemental information must be received by the specified deadline.
• Continuous recruitments may close without notice once a sufficient number of qualified applications are received.