GSOC Analyst

About the Role

A GSOC Risk Analyst plays a critical role in Global Physical Security and Loss Prevention strategy by conducting remote investigations, process audits, alarm monitoring, and video surveillance from the Centralized Resource Center (CRC). This role supports operations across AMER by identifying risks, investigating losses, analyzing process gaps, and driving actionable recommendations to strengthen security and compliance.

Job Title: GSOC Analyst

Pay Rate: $30.00 per hour

Position Type: FLEX Position

Key Responsibilities

• Provide customer service to clients by carrying out safety and security procedures, site-specific policies, and emergency response activities.
• Respond to incidents and critical situations calmly and with problem-solving skills.
• Actively monitor and respond to incoming requests for assistance.
• Monitor and assess potential risks, dangers, and incidents that may disrupt employee well-being, safety, and business continuity.
• Communicate risk notifications and alerts with clarity and professionalism to appropriate parties as per standard operating procedures.
• Actively monitor all provided tools and resources to identify and assess possible incidents.
• Maintain proficiency with tracking and communications platforms.
• Conduct video camera review to support investigations on UTR (Under the Roof), pilferage, and shrinkage cases, referencing system reports and process validations.
• Monitor recorded video feeds to identify potential theft/fraud activities.
• Document investigative findings with clear evidence, timelines, and root cause analysis.
• Partner with field Loss Prevention (LP) teams to support on-ground investigation and resolution.
• Execute process audits to ensure compliance with LP, safety, and operational SOPs.
• Identify systemic gaps and process deviations that may contribute to loss or associate safety incidents.
• Provide actionable recommendations to stakeholders for remediation.
• Track closure of audit findings and escalate unresolved issues as per SOP.
• Collaborate with LP, Operations, Safety, and ACES teams to ensure alignment on investigation outcomes and preventive actions.

Requirements & Tech Stack

• Proven analytical and problem-solving skills with attention to detail.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Ability to work with reporting tools.
• Proficiency with tracking and communications platforms.

Qualifications

• Be at least 21 years of age for unarmed roles.
• Possess a high school diploma or equivalent, OR 5 years of verifiable experience.
• Applicants will be subject to a background investigation.
• Applicants will be subject to a drug screen.