Customer Service Representative

About Cirtec Medical

For over three decades, Cirtec Medical has been a leading outsourcing partner for complex medical devices. We specialize in providing comprehensive solutions for Class II and III devices, from design and development to precision components and finished device assembly. Our expertise spans neuromodulation, implantable drug delivery, cardiac rhythm management, structural heart, mechanical circulatory support, and minimally minimally invasive surgical systems. Our dedicated teams prioritize growth, innovation, and collaboration. We actively seek opportunities for improvement to enhance our support for clients. If you embrace a growth mindset and thrive on challenges, you may be a perfect fit for our team!

Position Summary

This position is primarily responsible for interfacing with Customers, Business Development, Manufacturing Leadership, and Planning as related to incoming orders and delivery dates. The Customer Service Representative will process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.

Key Responsibilities

• Provide customers with delivery information based on Value Stream Meeting (VSM) driven from the planning team and update dates within M2M (Enterprise Resource Planning System).
• Handle daily calls and correspondence with customers and sales reps on purchase orders/sales orders.
• Keep records of customer interactions, process customer accounts, and file documents.
• Prepare and provide customer open order reports as required.
• Work with Business Development on new and revised quotes for new and revised purchase orders.
• Contribute to team effort by accomplishing related results as needed.
• Communicate with internal and external customers in a cooperative and professional manner.
• Build sustainable relationships of trust through open and interactive communication.
• Assist to help Cirtec meet sales order promise date(s).
• Comply with company, quality, and safety standards, policies, and procedures.

This is not a remote position.

Requirements & Tech Stack

• High school diploma or equivalent.
• Proven customer support experience.
• Be proactive in representing the customer to reach and maintain a high level of customer satisfaction.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication (verbal and written).
• Ability to multi-task, prioritize, and manage time effectively with great organization skills.
• Computer skills with MS Office Suite, ERP systems.
• Experience in a regulated industry preferred, medical device experience helpful.
• Must be able to read, write, and speak fluent English.
• Must be people-oriented with excellent listening, problem-solving, analysis, and conflict resolution skills.
• Must be patient, a good listener, and can work under pressure.
• Must be quality-focused and have great attention to detail.

Salary Range

$20.00 - $25.00 / Hour