INFORMATION TECHNOLOGY ASSOCIATE

Caltrans

Job Details

• Position Code: JC-535874
• Position Number: 900-181-1401-018
• Working Title: Technical Support Staff - Desktop Support
• Classification: INFORMATION TECHNOLOGY ASSOCIATE
• Salary Ranges:
• A: $4,935.00 - $6,614.00
• B: $5,424.00 - $7,270.00
• C: $5,930.00 - $7,947.00
• D: $6,521.00 - $8,740.00
• Number of Positions: Multiple
• Work Location: San Diego County
• Telework: Hybrid
• Job Type: Permanent, Full Time
• Department Mission: Improving lives and communities through transportation.

Job Description and Duties

Under general direction, the incumbent is responsible for analysis, development, installation, implementation, and support of information technology systems with a concentration in desktop support.

Information Technology systems include:

• Personal Computers (PC)
• PC operating system software
• Application software
• Local area networking
• Internet and intranet configurations

This position serves as a second-tier technician for district employees for IT issues. Provides coordination between Desktop, Network, and Operations Services units for the resolution of reported issues with IT systems hardware, software applications, and networks. Provides technical support to computer users throughout the district who support Caltrans projects.

Domains

• System Engineering
• Client Services

Special Requirements

• Possession of a valid driver’s license is required when operating a state-owned or leased vehicle.
• Resume is required.
• Statement of Qualifications (SOQ) is required.
• Must be typed, no more than two pages, and in 12-point Arial font.
• Describe your IT experience supporting technical and non-technical staff.
• Explain how your education, training, and experience make you the best fit for this position.

Eligibility

• Eligibility for hire may be determined by your score on the Information Technology Associate exam.
• New to state civil services employment must be on the state examination list.

Application Instructions

• Completed applications and all required documents must be received or postmarked by the Final Filing Date.
• Final Filing Date: 10/27/2026

How To Apply

• Complete Application Packages (including State Examination/Employment Application STD Form 678 or Electronic State Employment Application) must be submitted.
• Apply electronically through your CalCareer Account at www.CalCareers.ca.gov.
• Hard copy applications can be submitted via mail or drop-off.

Required Application Package Documents

• Current version of the State Examination/Employment Application STD Form 678 (if not applying electronically) or Electronic State Employment Application.
• Resume.
• Statement of Qualifications (SOQ) - See Special Requirements section for instructions.