Operations Engineer

About the Role

As an Operations Engineer, you will lead and manage the lifecycle of challenging cross-functional projects, developing and delivering the next generation of sortation and distribution solutions. You are a customer-obsessed leader integral to planning and implementation of facility network infrastructure, including new builds, retrofits, expansions, and program initiatives. Partnering with internal customers and stakeholders for timely handover is a critical task.

Key Responsibilities

• Design, build, improve, and innovate order fulfillment infrastructure throughout the large-scale supply chain network.
• Manage, design, and implement medium-scope integrated automation projects with system elements such as high-speed sortation, multiple conveyors, package lines, and/or robotic work cells.
• Manage on-site vendors through their leads and escalate issues.
• Evaluate issues and propose actionable resolutions to design problems.
• Identify and communicate needs for design improvements.
• Monitor and enforce project schedules and quality with vendors or subcontractors.
• Lead and coordinate design and execution efforts between internal teams and outside vendors, including equipment specifications, material flow, process design, and site layout.
• Develop and manage budget and contract documents, including request for proposals (RFPs), change order controls, purchase orders, and invoicing.
• Lead system commissioning and predefined testing activities, including administering the plan, interpreting statuses, and reporting results.
• Coordinate with local site management to ensure proper operator training, procedural compliance, maintenance, and safety practices.
• Document, investigate, and submit change requests (CRs).
• Build strong working relationships with NA Operations leadership and their operations teams across multiple sites, as well as Launch, Facilities, Finance, Safety, and Process Engineers business stakeholders.
• Identify and lead process improvement initiatives in support of operations teams.
• Support Kaizen events and occasionally participate.
• Leverage working knowledge of Amazon operations, including day-to-day workings and strategic Amazon NA network planning.
• Perform and direct data analysis to provide recommendations or conclusions.
• Inspect facilities in accordance with corporate standards and procedures relating to material handling, processing, and storage.
• Develop cross-functional knowledge of Start-Up team systems, processes, procedures, and tools.

A Day in the Life

You will manage one or multiple projects that can vary in scope, complexity, and duration. Daily tasks may include site coordination with operations teams and contractors on project execution activities or changes; deep diving project progress, schedule, and resources; identifying barriers; creating solutions; and driving resolutions. You may facilitate planning and/or implementation meetings with project stakeholders, ensuring alignment in objectives, expectations, and next steps. You will capture and publish detailed notes after each meeting to drive ownership and follow-through on actions and decisions. Reviewing and approving Sorter System Functional Specification documents is an essential task. You may track the on-time creation of sorter configurations with internal automation teams. You may brainstorm and develop workaround solutions while mitigating project delays or design issues. As part of acceptance testing, you may perform systems installation quality, safety, throughput, and performance qualifications, frequently communicating progress to internal and external stakeholders. Additionally, you may support/train other engineering team members, utilizing knowledge of Amazon's safety, mechanical, electrical, and controls installation standards and guidelines.

About the Team

Within Amazon, we are part of the Global Engineering Services (GES) North America Operations Engineering (NA Ops Eng) organization. The Ops Eng Execution Team is responsible for delivery of Automation Infrastructure projects related to material handling, storage, processing, and delivery of products to retrofits and new builds throughout First and Middle Miles across all regions within North America.

Requirements & Tech Stack

• Bachelor's degree in industrial or manufacturing engineering.
• Experience using one or more of the following CAD technologies: AutoCAD, Rhino, Revit, SolidWorks, CREO, BIM360, SketchUp or KeyShot.
• Experience managing cross-functional projects and initiatives.
• Experience with automated equipment including packaging machinery, sortation and conveyor systems.
• Travel up to 75% (Nationwide). Travel involves air travel to regional airports and driving to site locations.
• A valid driver's license is required.

Qualifications

• Master's degree in Engineering (any domain), Operations, Business Administration, or a related field.
• Experience with Six Sigma, lean manufacturing.
• Knowledge of Microsoft Projects software.
• Experience designing or implementing integrated automation solutions such as material handling systems, high-speed packaging lines, or manufacturing lines.
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• Experience working with the designs of complex automated material, handling equipment, packaging technologies, and systems including robotics and high-speed manufacturing.