Guest Services Associate

About the Role

This is a full-time, on-site Guest Services Associate – Front Office Assistant role at The Carlton in Tamil Nadu, India.

Key Responsibilities

• Welcome and check in guests.
• Manage check-out procedures.
• Provide information about hotel services, local attractions, and dining options.
• Handle front desk operations.
• Answer phone calls.
• Manage guest inquiries.
• Coordinate appointment scheduling for guest services or activities.
• Process reservations.
• Maintain accurate guest records.
• Manage administrative and clerical tasks related to front office operations.
• Work closely with other departments to ensure seamless guest experiences.
• Resolve concerns promptly.
• Maintain a professional, courteous demeanor at all times.

Qualifications

• Strong Interpersonal Skills to interact professionally with guests and team members and build positive relationships.
• Effective Phone Etiquette for handling calls, responding to guest inquiries, and managing reservations with clarity and courtesy.
• Proficiency in Appointment Scheduling for guest services, activities, and coordinating front desk calendars.
• Experience in Administrative Assistance and Clerical Skills, including record keeping, data entry, and document handling.
• Excellent verbal and written communication skills in English; additional local language skills are an advantage.
• Customer service mindset with the ability to handle guest concerns calmly and efficiently.
• Basic computer literacy and familiarity with hotel management or reservation systems preferred.
• Prior experience in front office, guest services, or hospitality roles is an asset.
• Flexibility to work shifts, weekends, and holidays as required in a hotel environment.