International Voice Process

Job Title: International Voice Process

About the Role

• We are hiring for the International Voice Process at [24]7.ai.
• Providing customer support and resolving issues through calls.

Key Responsibilities

• Providing customer support.
• Resolving issues through calls.

Requirements & Tech Stack

• Excellent analytical and troubleshooting abilities.
• Ability to deliver exceptional customer service and ensure customer satisfaction.
• Strong multitasking and coordination skills.
• Excellent judgment to evaluate situations and provide effective solutions.
• Willingness and ability to work in rotational shifts (24x7).
• Willingness to work in rotational US shifts, including midnight shifts.
• 5 days working; 2 rotational week-offs.
• Must be flexible to work from the office.
• Candidates must be located within 23 km of the office.

Qualifications

• Intermediate (10+2)/Diploma (10+3)
• Any Graduate or PG
• Age Criteria: 18 years to 35 years.
• Educational certificates are mandatory.
• Students pursuing regular college education are not eligible.

Job Details

• Salary: 23,000/- to 39,000/- (take-home after deductions).
• Perks and Benefits:
• 2-way free transportation (home pick-up and drop) up to 23 Kms radius only.
• Self-to-work (STW) allowance of 3,300 (applicable to male employees only).
• Medical insurance for self and dependents.
• Immediate joiners preferred, based on the company's requirements.

Interview Process

• Assessment Round
• Personal Introduction Round (PIR)
• Tool Assessment
• ACM Round

Interview Location

• Ground Floor, NSL SEZ, Survey 1, Plot 6, NSL Arena Internal Rd, IDA Uppal, Habsiguda, Hyderabad, Telangana 500039.