UxM Administrator

About the Role

The UxM Administrator role is a full-time remote position responsible for supporting and managing user experience management (UxM) tools and processes across MWIDM’s client programs.

Key Responsibilities

• Administer UxM platforms.
• Maintain accurate data.
• Configure workflows.
• Ensure system availability and usability for internal teams and client stakeholders.
• Monitor system performance.
• Troubleshoot user issues.
• Update configurations.
• Prepare reports or dashboards on usage and performance metrics.
• Collaborate with account managers, delivery teams, and technical support to optimize system functionality.
• Support onboarding of new users.
• Continuously improve processes and documentation.

Requirements & Tech Stack

• Experience with system or platform administration, including user management, configuration, and basic troubleshooting.
• Strong data management abilities, such as maintaining accurate records, generating reports, and analyzing metrics to support decisions.
• Proficiency with productivity and collaboration tools (e.g., Microsoft Office or Google Workspace).
• Comfort working in cloud-based environments.
• Effective communication and stakeholder management skills to coordinate with internal teams and clients in a remote setting.
• Solid organizational and time-management skills, with the ability to prioritize tasks and work independently.
• Ability to learn new systems and technologies quickly.
• Ability to contribute to process documentation and continuous improvement.

Qualifications

• Relevant education or training in business, information systems, or a related field; equivalent experience will be considered.
• Understanding of staffing or workforce management processes is preferred.
• Prior experience in a staffing or consulting firm is a plus.