Technical Writer

About the Role

Amazon Leo is Amazon’s low Earth orbit satellite broadband network, designed to deliver fast, reliable internet globally. This role involves working across the Leo organization to implement and manage controls alongside Leo Security. Leo Security defines policies and controls; this role is responsible for coordination, development, implementation, and change management of these controls, as well as managing defects and improvements.

This position requires U.S. Citizenship.

Key Responsibilities

• Partner with service and operational teams to optimize and maintain user guides, process guides, and application configuration documentation, ensuring a high quality bar.
• Triage user feedback, prioritize actionable items, and incorporate insights into content improvement plans.
• Create and maintain integrated help content and training on Amazon training service consoles.
• Report on adoption metrics and content effectiveness.
• Collaborate with stakeholders to develop content that drives user adoption of supported services, including user documentation, graphics, training material, and interactive storyboards.
• Create, maintain, and edit content for a global and technically diverse audience, ensuring consistency and accessibility.
• Manage the documentation lifecycle: planning, testing, maintaining, and delivery.
• Track and communicate progress and milestones.
• Leverage metrics to identify underperforming content and develop improvement plans.
• Present findings and action items to maintain visibility and accountability.

Requirements & Tech Stack

• Experience working with style guides.
• Experience with project management.

Qualifications

• Bachelor's degree.
• Experience as a technical editor or writer of technical documentation.