Business Development Executive

About the Role

The Booking Management Team manages and coordinates booking requirements between clients and property owners across Zairo's rental network in Greece and Italy. The team ensures efficient handling of booking requests, verifies property availability, shares suitable accommodation options, and completes all booking-related formalities accurately. This role acts as a coordination point between Client Engagement, Property Owners, and other relevant departments to ensure a seamless booking experience and successful reservation confirmation.

Key Responsibilities

• Receive and process booking requests, understanding client requirements (location, budget, duration, accommodation preferences).
• Coordinate with property owners to verify availability, rental prices, booking conditions, and reservation dates.
• Identify and suggest suitable properties based on client requirements, budget, and availability.
• Coordinate booking discussions, clarify rental terms, assist with negotiations, and facilitate reservation confirmations.
• Ensure accurate collection and maintenance of booking details, client information, payment status, and confirmation records.
• Maintain regular communication with clients and property owners throughout the booking process.
• Follow up on pending reservations, payment confirmations, and other booking-related requirements.
• Maintain accurate booking records, update reservation statuses, and ensure proper documentation of every transaction.

Key Performance Indicators

• Booking Conversion Rate
• Confirmed Bookings
• Booking TAT (Turnaround Time)
• Availability Accuracy
• Booking Follow-up Efficiency
• Client Satisfaction
• Booking Accuracy
• Payment Coordination
• Booking Drop-off Rate
• CRM Management

What We Look For

Individuals who can manage booking processes with accuracy, urgency, and accountability, focusing on converting booking inquiries into confirmed reservations.

Requirements & Tech Stack

• Basic knowledge of MS Excel, Google Sheets, and CRM software.

Qualifications

• Graduate in any discipline.
• 0–3 years of experience in booking management, reservation management, sales coordination, customer service, or business development.
• Strong communication, negotiation, coordination, and organizational skills.
• Ability to multitask, work under deadlines, and maintain accuracy in a target-driven environment.
• Ability to communicate confidently and professionally with international clients and property owners.
• Ability to manage communication between multiple parties and ensure smooth booking operations.
• Take complete responsibility for assigned booking requests until confirmation or proper closure.
• Ensure accuracy in booking dates, rental prices, availability, payment details, and reservation records.
• Ability to handle booking discussions, understand client budgets, and facilitate mutually beneficial agreements.
• Identify booking challenges, resolve coordination issues, and take immediate action on pending reservations.
• Handle multiple booking requests simultaneously while meeting defined timelines.
• Maintain CRM records, follow company SOPs, and ensure proper booking documentation.