Sales Supervisor, Totem Lake

About the Role

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences. Similar to a Keyholder role at other brands, this position involves direct customer interaction and contributes to business success. Sales Supervisors will share Warby Parker's story and mission on the sales floor, participate in process improvement, and engage in special projects.

Key Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate exceptional product knowledge and offer style advice.
• Propose innovative and entrepreneurial ways to reinvent the glasses-shopping experience.
• Lead selling on the floor, front-of-house operations, and team touch-bases in the absence of a manager.
• Open and close the store.
• Foster an inclusive culture by treating customers and colleagues with respect.

Requirements & Tech Stack

• Professional retail experience at a customer-focused company.
• 6+ months in a management position.
• Exceptional interpersonal and communication skills.
• Ability to remain cool under pressure and adapt quickly.
• Entrepreneurial spirit.
• Curiosity and eagerness to learn.
• Team player passionate about helping customers and teammates.
• Innovative, proactive problem-solver.
• Self-motivated to be a top performer.
• Ability to bring positive, fun energy to the workplace.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Qualifications

• Backed by professional retail experience at a customer-focused company.
• Equipped with exceptional interpersonal and communication skills to deliver top-notch customer service.
• Cool under pressure and able to adapt quickly.
• A go-getter with an entrepreneurial spirit.
• Curious and eager to learn.
• A team player who is passionate about helping customers and teammates alike.
• An innovative, proactive problem-solver.
• Proud of your work and self-motivated to be a top performer.
• Able to bring a positive, fun energy to the workplace, even when working long hours.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).