Customer Service Representative

About the Role

As a Customer Service Representative (CSR), you will help customers access financial solutions and process transactions while providing exceptional in-store experiences. This entry-level position offers hands-on training, coaching, and development opportunities for long-term success within a fast-growing company.

Key Responsibilities

• Connect with customers to cultivate lasting relationships.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services to maximize customer success.
• Enter and maintain customer information into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Perform duties outside of the office, where applicable, including on-site vehicle appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain internal and external store appearance and cleanliness standards.
• Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management.
• Uphold compliance with Company policies, procedures, and relevant laws.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic environment and navigate multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends (minimum 40 hours per week).

Compensation

• Hourly wage: $15.50 per hour.

Requirements & Tech Stack

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet physical demands, including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls (keyboard).

Qualifications (Nice to Have)

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling, cash drawer/vault management experience.
• Bilingual (English/Spanish).
• Valid driver's license, auto insurance, and personal vehicle for work-related travel.