Representative, Customer Service I

About the Role

Under direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information.

Key Responsibilities

• Maintain customer files to ensure up-to-date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.

Requirements & Tech Stack

• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with Microsoft Office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly and retain information.
• Ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely.

Qualifications

• High School Diploma or GED.
• Up to 2 years of experience in a customer service role.

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Problem solver
• Detailed