Customer Service Representative 1

About CRH

CRH is a collection of hundreds of family businesses, regional companies, and large enterprises. CRH operates in a decentralized, diversified structure, allowing for work in a small company environment with the career opportunities of a large international organization.

About the Role

The Customer Service Representative is responsible for dispatch functions, coordinating with the sales department, shipping, receiving, customer, delivery truck services, and logistics operations.

Key Responsibilities

• Welcome and assist customers and visitors.
• Schedule & coordinate local sales.
• Communicate between customers, trucking supervisor, and mine superintendent.
• Weigh all inbound and outbound trucks.
• Answer and transfer phone calls.
• Take and relay messages.
• Direct customers to correct destination.
• Be courteous, polite, and helpful to customers and visitors at all times.
• Tidy and maintain office area.

Requirements & Tech Stack

• Knowledge of computers and relevant software applications.

Qualifications

• Be at least 18 years of age.
• Must pass drug screen “Fit to Work” physical, and criminal background.
• Must partner with other quarry employees as instructed by facility manager to ensure daily schedules are met.
• Attendance required according to attendance policy to ensure crew ability to operate at a normal efficiency level.
• Initiative to perform/assist with other positions for job completions.
• Attitude/cooperation: always maintain courteous and professional manner with co-workers, customers, and the general public.
• Ability to work various times during day, night, or weekend hours at various locations.
• Ability to follow MSHA/OSHA safety guidelines as well as those set forth by the company policy.
• Ability to follow instructions of supervisor/facility manager in order to adhere to company policies, safety guidelines.

Education/Experience

• High school diploma or general education degree (GED).
• College preferred but not required.

Knowledge/Skill Requirements

• Must be organized and multitask oriented.
• Excellent written and verbal communication.
• Professional personal presentation.
• Attention to detail.
• Reliability.
• Ability to work accurately and efficiently.
• Excellent telephone etiquettes.
• Ability to work under pressure.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Active team member.