Associate Research Consultant

About the Role

An Associate Research Consultant is responsible for managing a portfolio of commercial real estate contacts and ensuring CoStar’s property, listing, transaction, ownership, construction, and contact data is current, accurate, and complete. This role conducts daily outreach and investigative interviews with brokers, property owners, developers, investors, and other commercial real estate professionals to confirm market activity, capture missing information, and resolve data quality issues. The Associate Research Consultant also supports client product adoption by helping clients understand CoStar and LoopNet functionality, reviewing listing performance, identifying training needs, and partnering with Sales or other internal teams when appropriate. In this role, the Associate Research Consultant uses approved technology and AI-enabled workflows to improve research efficiency while maintaining a high standard for source validation, data accuracy, and world-class customer service. This position is in office Monday through Friday.

Key Responsibilities

• Maintain accurate and complete property, listing, transaction, ownership, construction, and contact data across assigned markets and portfolios.
• Proactively identify opportunities to improve data quality and market coverage within assigned markets.
• Conduct high-volume (50+) daily inbound and outbound outreach with brokers, developers, investors, property owners, and other commercial real estate professionals to confirm listing availability, transaction activity, ownership, construction status, and other market-critical information.
• Investigating new space listings, recent sale and lease transactions, building ownership and construction in a market.
• Leverage approved AI tools and Research AI agents to support research workflows that improve efficiency and data quality, while validating outputs against source materials and company standards.
• Build and maintain mutually beneficial relationships with clients and commercial real estate professionals through professional, customer-focused communication.
• Support client onboarding, product adoption, product searches/functionality questions, listing performance reviews, and training requests in partnership with Sales when appropriate.
• Dissect trends and collaborate with regional-based teams to qualify data that will help tell the story of an entire market.

Requirements & Tech Stack

• Bachelor's Degree required from an accredited, not for profit University or College.
• A track record of commitment to prior employers.
• 8+ months’ experience in a customer service environment.
• Microsoft Excel 365 experience is required.
• Flexibility to work shifts aligned with ET, CT, MT, and PT time zones.
• Evidence of strong academic performance in college.
• Experience utilizing and adopting AI tools, including Microsoft 365 Copilot or similar AI-enabled workflows.
• Experience communicating with internal business partners and external clients by phone.
• Be goal-oriented and manage multiple responsibilities, adjust to changing priorities, and excel in a fast-paced environment.
• Ability to develop and grow client relationships by conducting effective interviews with commercial real estate professionals, resulting in database updates.
• Ability to work within a team environment as well as an individual contributor.
• Demonstrated knowledge of and/or experience within the commercial real estate industry.
• Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter, and develop basic formulas.
• Strong attention to detail and ability to accurately document research findings, client interactions, and data updates in internal systems.
• Ability to be flexible and adapt to changing situations at a high growth company.

Qualifications

• Natural curiosity, persistence, and ability to conduct thorough investigative research.
• Proven success performing to metrics or key performance indicators (KPI).
• Customer-focused approach to tasks, including a drive towards partnering with clients.

Compensation

• Base Compensation: $73,500 (Hourly)