Medical Assistant, Behavioral Health

About the Role

This Medical Assistant position in a behavioral health setting at Henry Ford Health involves a significant amount of administrative work, including managing EPIC in-basket tasks and desk duties, alongside clinical responsibilities to support patient care.

Key Responsibilities

• Greet and escort patients to exam rooms, ensuring a safe and therapeutic environment.
• Obtain and document comprehensive medical histories and behavioral health intake information.
• Measure, record, and communicate vital signs and other clinical observations.
• Prepare patients for examinations and procedures, explaining them clearly and compassionately.
• Assist the provider during patient examinations and behavioral health assessments.
• Perform behavioral health screening and documentation tasks as directed.
• Enter and maintain accurate patient information in the EMR/EPIC system, ensuring HIPAA compliance and patient confidentiality.
• Provide calm, compassionate assistance to patients experiencing behavioral health crises and alert clinical staff.
• Maintain a clean, organized, and safe clinical environment, adhering to infection control and safety protocols.
• Manage clinical supplies and equipment inventory, reporting deficiencies.
• Communicate effectively with patients, providers, and interdisciplinary team members.
• Provide basic patient education and health promotion information as directed.

Requirements & Tech Stack

• High school diploma or G.E.D. equivalent.
• EMR/EPIC system experience preferred.
• Basic computer knowledge and keyboarding skills preferred.
• Ability to perform a wide variety of clinical skills related to ambulatory patient care preferred.
• Problem-solving ability preferred.
• Effective interpersonal and communication skills preferred.

Qualifications

• Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum).
• OR Graduate from a Medical Assistant program without a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years.
• OR Current Professionally Recognized Medical Assistant Certification with a minimum of one year of experience in clinical medical assisting.
• OR Licensed Practical Nurse (LPN).
• OR Licensed Paramedic/Emergency Medical Technician (EMT) with at least one-year clinical experience in a clinical medical setting within the past five (5) years.
• OR Military-trained medical personnel with at least one-year clinical experience in a clinical medical setting within the past five (5) years.

Certifications/Licensures

• Current BLS-C upon hire or successful completion by the end of orientation.