Customer Support Executive

About the Role

We are looking for a Customer Support Executive who is passionate about helping customers and delivering an excellent support experience. The ideal candidate should have strong communication skills, a calm personality, and the ability to handle customer queries professionally over calls and chats.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries with patience and empathy.
• Provide accurate information about products, services, and processes.
• Build positive relationships with customers through excellent communication.
• Maintain a calm and professional approach while handling difficult situations.
• Follow up with customers whenever required.
• Maintain proper records of customer interactions.
• Coordinate with internal teams to ensure timely issue resolution.

Requirements & Tech Stack

• Good communication skills in Hindi and English (spoken and written).
• Strong calling and telephonic conversation skills.
• Good customer handling and problem-solving abilities.
• Calm, patient, and positive personality.
• Ability to listen actively and understand customer concerns.
• Basic computer knowledge and ability to work with CRM or support tools.
• Ability to work in a fast-paced environment.

Qualifications

• 12th pass.
• 0–1 year of experience in Customer Support, Telecalling, or Customer Service.
• Freshers with excellent communication skills are also welcome to apply.

What We're Looking For

• Strong interpersonal skills.
• Professional attitude and positive mindset.
• Ability to remain composed under pressure.
• Quick learner with a customer-first approach.
• Team player with a willingness to grow.