Customer Support Specialist
TP
Noida, Uttar Pradesh, IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Any graduate
- Nice to have
- Customer service
- Work
- On-site in Noida
- Pay
- Not stated by the employer.
- Skill demand
- Customer service84%of 149 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
Key Responsibilities
- Handle chats or emails professionally.
- Resolve customer queries related to products, services, billing, orders, or complaints.
- Ensure First Contact Resolution (FCR) and maintain Customer Satisfaction (CSAT) scores.
- Document all customer interactions accurately in the system.
- Follow Standard Operating Procedures (SOPs) and adhere to quality guidelines.
- Escalate unresolved issues to higher levels appropriately.
- Meet performance KPIs such as AHT, quality, attendance, and productivity.
- Stay updated on product/process knowledge through regular training sessions.
Requirements & Tech Stack
- Good verbal and written communication skills in English.
- Basic computer knowledge and typing skills.
- Willingness to work in rotational shifts and a 5-day work week (2 weekly offs).
Qualifications
- Education: UG & Graduate (Any stream).
- Or 12th with 6 months experience.
Preferred Skills
- Customer-centric attitude with empathy and patience.
- Ability to multitask and handle pressure in a fast-paced environment.
- Prior experience in BPO / customer service / voice process is a plus.